Try It for 60 Days.
No Risk.
We want you to be confident before you buy. That's why every Optimal panel comes with a 60-day trial. If it's not working for you, we'll take it back.
What Can Be Returned
- Any Optimal panel returned within 60 days of delivery
- Panels in original condition — not damaged by misuse
- All original accessories and packaging included
- Defective panels — covered under warranty, return shipping on us
What Cannot Be Returned
- Panels returned after the 60-day trial window
- Panels with physical damage caused by the customer
- Panels that have been modified or repaired by a third party
- Missing accessories or original packaging
How to Return Your Panel
Return Shipping Costs
If your panel arrived defective or damaged, return shipping is on us — we'll provide a prepaid label.
For all other returns (change of mind, not the right fit), return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method — we are not responsible for returns lost in transit.
Important: Do not return your panel without contacting us first. Returns sent without prior authorization may not be accepted and could delay your refund.
Exchanges
Want a different panel size instead of a refund? We're happy to help. Email us at info@optimalredlight.com and we'll work out an exchange. Any price difference will be charged or refunded accordingly.
Refunds
Refunds are issued to the original payment method only. Processing times vary by payment provider — typically 3–5 business days after we issue the refund on our end.
If you paid via Afterpay or a similar buy-now-pay-later service, your refund will be applied to your outstanding balance or refunded per their terms.
Original shipping charges are non-refundable unless the return is due to a defect or our error.